A well-known chain coffee brand, Starbucks usually has its critics. It also hasn’t had the best run in Australia, recently having to close 60% of its shops on Aussie shores. However “large scale” they may be, I think they have still managed to capture a small business feel through their outstanding service.
Price: $3.80 for a tall takeaway skinny cappuccino
Presentation: 5/5 – They got a couple of bonus points here for the presentation of the takeaway cup (which is hard to make unique). There was the standard takeaway cup with lid, but I was happy to see they’ve embraced the festive season through the use of Christmas themed cups. The clincher to get them to a 5/5 rating was they put on a cardboard band around the middle, which helps to hold the cup while it’s hot. It’s been quite rare to find this in Mooloolaba, and when you’re walking back to the office with a coffee it can sometimes be unpleasant. Or maybe I just have girly hands…whatever.
Atmosphere: 4/5 – It’s the typical “Starbucks” affair, which doesn’t change much from store to store. Inside was a big display of food items, and everything was fitted out with the red/wood theme. There are some comfortable couches surrounding a number of tables and chairs (including some couches facing the beach), and for the corporate clientele there are some power points available. If you’re an iinet customer, there’s also wi-fi available as well. It’s well placed on the esplanade, having a great view of the beach and situated within the beautiful Sirocco hotel complex.
Service: 5/5 – The lady who greeted me had a smile, and a ton of personality. She made my visit seem personal, and we had a bit of a laugh together. Definitely a reason to come back.
The taste: 4/5 – Good temperature, decent coffee. Not enough to make me scream “that is an awesome coffee”, but it definitely satisfied my need for caffeine.
Overall score: 18/20
**Update**
I wrote this update yesterday, went back this morning to get a coffee and it was the same lady that was working yesterday. Amazingly, she remembered my name. I knew she had great service skills, but that just made me even more impressed.
Starbucks Mooloolaba
Shop 108, Sirocco
51-57 Mooloolaba Esplanade,
Mooloolaba QLD 4557


